1. General

Jettools.fi is an online store owned and maintained by Jo-He Oy (FI16343104). Jo-He Oy reserves the right to change these terms and conditions without notice. In each order, the terms and conditions valid at the time of placing the order apply.

2. Personal Details

2.1 Customer information is collected and stored in the Jettools.fi customer register. The privacy policy on the use of personal data can be found below.

3. Delivery of the order

3.1 The order will be delivered on business days and the delivery time estimate will be calculated on the basis of business days.

3.2 Delivery is possible in larger cities until 21:00 and in other areas deliveries are generally made by 14:00. The time of delivery is agreed with the Customer separately by the carrier. Heavy and large deliveries do not include a collection service or removal of packaging materials.

3.3 After receiving your order you must check that the delivery corresponds to your order and that the products are free from any visible shipping damage. If you have noticed any defects or damage to the products, please notify us within seven (7) days after receiving your products.

4. Payment Options

4.1 The customer pays for the order in the online shop or by invoice. Payment can be made by any of the payment methods available on the Service at any given time, such as online payment, the most common credit cards, invoice or account credit.

4.4 Card payments are processed by Stripe Europe Payments Limited, in partnership with banks and credit institutions. Stripe is a secure and easy payment method. Payment is made directly on the e-commerce website and you are not redirected to another service. Using Card Payments you must accept Stripe terms and conditions which can be found below.

4.2 The online store uses the payment methods offered by Paytrail Oyj: the online payment buttons of all Finnish banks, as well as invoice and instalment payment methods. The payment methods in use at the time of the order are displayed to the customer on the payment page of the order. For more information on the payment methods in use, please visit Paytrail Oyj:s own website. The customer will be asked to provide various contact details, such as a telephone number, as required by the payment method. Some payment methods may also require a personal identification number. The final price of the order will be visible before the order is confirmed.

4.4 Paytrail is a secure payment method for you. We have a payment institution licence from the Financial Supervisory Authority. The service is operated by Paytrail Oyj (ID 2122839-7) and Paytrail Oyj is part of the OP Group. The Paytrail Payment Intermediary Service forwards your payment to the merchant. If your bank statement or credit card bill shows Paytrail Plc, we have forwarded your payment. You can find the Paytrail payment terms in the link below. Translated with DeepL.com (free version)

4.5 Jettools.fi online store works as a marketer of products and services and as a supplier of products to the customer. The Jettools.fi online store takes care of the legal obligations related to the store and other obligations defined by itself.

5. Shipping options

The available delivery options are indicated in the shopping cart of the online shop. The estimated delivery time is indicated on the product page. If the delivery of the product takes longer than expected, we will contact the customer primarily by e-mail.

Collect in Store (Free)

Your order will be collected for collection at the Espoo store. You will be notified by email or SMS when your order is ready for pick-up.

Postal Package (6,90 - 9,90€)

Your order will be delivered for pick-up at your nearest Postnord pick-up point or parcel machine. If your order does not fit into the parcel machine of your choice, it will be delivered to the next nearest pick-up point. The maximum weight of a parcel is 35kg.

Home Parcel: (19,90 - 39,90€)

The package will be delivered to the address of the client. The carrier will contact the recipient digitally, usually on the working day following the order, and we will agree on a delivery time. The delivery times vary from 9 am to 9 pm and the customer can choose the time window that suits them, usually within 2-4 hours.

Door-to-Door: (49,90 - 99,90€)

Products weighing more than 35kg will be delivered to the address of the customer. The order will be delivered to the nearest possible unloading point to the delivery address where the delivery truck can reach.

6. Warranty

6.1 Our products are covered by a warranty that covers defects in materials and workmanship that occur during normal use within the warranty period. The warranty period is indicated on the last or second last line of the product page.

6.2 The warranty starts from the date of purchase of the product. The warranty does not cover defects due to normal wear and tear, misuse, neglect or external damage.

6.3 Jos tuotteen ilmoitettu takuu on 12 kuukautta niin takuuaika on yritys- ja ammattikäytössä 12 kuukautta.

6.4 Jos tuotteen ilmoitettu takuu on 24 kuukautta niin takuuaika on yritys- ja ammattikäytössä 12 kuukautta.

6.5 Jos tuotteen ilmoitettu takuu on 36 kuukautta niin takuuaika on yritys- ja ammattikäytössä 12 kuukautta.

6.6 Jos tuotteen ilmoitettu takuu on 60 kuukautta niin takuuaika on yritys- ja ammattikäytössä 24 kuukautta.

7. Cancellation and returns

7.1 Ordered products have a 14-day right of exchange and return. The Customer has the right to cancel the order within fourteen (14) days after receipt of the product. You can cancel the order with filling a return form or sending email to us.

7.2 Products manufactured, modified or otherwise customised according to the Customer's order are not returnable.

7.3 The right of return is subject to the condition that the product to be returned is non-modifiable and irreducible. If the returned product has been used in breach of the Customer's duty of care, the Customer may be charged a reduction in the value of the product up to the full price of the product. The returned product shall not be deemed to have been used if the goods have been handled only as necessary to ascertain their nature, characteristics and functionality.

7.4 Services are not refundable for services already performed or if the service has been fully performed.

7.5 Asiakas vastaa aina palautuskustannuksista riippumatta siitä, onko tuotteesta veloitettu rahdin toimitusmaksu vai ei. Tuotteen palautus noutopisteeseen toimitettuna on 7,90 euroa tai yhtä suuri kuin ostoskorissa ja tilausvahvistuksella ilmoitettu toimituskustannus tai asiakaspalvelun ilmoittama palautuskustannus.

7.6 You can cancel your order if the delivery has not taken place within the stated time. Cancellation of the order must be notified by e-mail to myynti(at)jettools.fi or by phone at +35820 7280 790. We always try to inform the customer by e-mail or phone if the delivery time differs from normal. Jettools.fi can cancel the order and return the money to the customer's account if there have been technical problems with the order and the ordered products have been sold at a clearly lower or higher price.

8. Muut ehdot

8.1 Jet Tools reserves the right to change these Terms of Service. The Customer must consult the terms of delivery in force at the time of ordering before making a purchase decision.

8.2 Jet Tools is not responsible for the suitability of the product purchased from the online shop or store for the customer.

8.3 Jet Tools is not liable for delays caused by force majeure.